All products purchased from vivaofficials.com can be exchanged within 3 days of purchase only if:-

    Eligibility for Exchanges:

    • Defective or Incorrect Items: If you receive a defective item or one that differs from your order, please notify us within 3 days for an exchange.
    • Non-Refundable Based on Personal Preference: Refunds are not offered due to personal preferences, such as sizing issue or disliking the fabric. We strive to provide clear descriptions and high-quality materials to help you make informed choices.

    Sizing Issues:

    • No Returns for Sizing Issues: We do not accept returns for sizing issues. However, you may request an exchange for a different size if available or select another item from our website.
    • Exchange Requests: Must be made within 3 days of receiving your order. Exchanges will not be processed after this period.

    Condition for Exchanges:

    • Items must be unworn, unused, with tags intact, and in their original packaging.
    • A receipt or proof of purchase is required.
    • Please consult our size chart before placing an order.

     Exchange Procedure:

    • Shipping Costs: You are responsible for the cost of returning or exchanging items. Shipping fees are non-refundable. If a refund is issued, shipping costs will be deducted.
    • Customers must first send the item they wish to exchange to our warehouse.
    • After receiving the item, it will go through a detailed quality check (QC).
    • Once the QC is approved, we will dispatch the replacement piece.
    • Please use a courier service of your choice to send back items. You bear the delivery costs for both sending and returning. VIVA is not responsible for items lost during transit.
    • If the package we receive from your end is not properly packed or has been sent carelessly, we will not accept your exchange, and the parcel will be dispatched back to you in the same condition.

     Refund:

    •  We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued which will be available online only.

    Order Cancellation:

    You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.

    *VIVA reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.

    *There will be no return and exchange on sale articles.